Running into problems?

  • If you see an error in the Author index, especially with your own entries, you can use this form to submit a change request to harmonize the listing to a single form of your name (or an author you are very familiar with).  Note that changes are made to the index itself, not to the underlying articles.  If there’s an error in authors names in the article itself, such that it differs on PEP-Web from the actual publication, please report it as a data error.  Click here to report an error in the author index.
  • If you have discovered a data error – typing error, missing words, misspelled author name, missing articles etc., please click here and fill in the details in the form which will be displayed and do so as fully as you can. PEP is very grateful for comments that help us to improve the quality of the database. We will acknowledge your report and will correct the error at the first opportunity – i.e. when the database is next updated. This could take as long as eighteen months, depending when we last updated. Do not use this form to report access or log in problems or anything which might require a quick reply.   Report a Data Problem By Clicking Here.
  • If you having an access or log-in problem or cannot view the full texts of some articles – or in other ways need support – you need to contact the group organizer for your group. Your group organizer has been briefed about common questions users have or difficulties they sometimes encounter. The group organizer also has priority access to PEP’s customer service team. Before contacting your group organizer you may find it useful to review the information in this help on logging in. When reporting problems accessing full text be sure to give precise journal references (Author, Title, Journal, Pages) and also be sure you have access rights. Archive subscribers, for example, do not have access to current content unless they have specifically paid for it – see
  • Would you like to suggest new content to PEP?  Click Here 

Individual Subscriber and Need Customer Support?

PEP Worldwide Telephone Support is for Individual PEPWeb subscribers ONLY.  Our contact information is handled in California (Pacific Standard Time)

PLEASE NOTE: PEP will provide free limited customer support for 60 days after first licensing for a new archive. Thereafter, support is available on a subscription or pay-per-call basis at PEP’s discretion.

WEB CUSTOMERS SUBSCRIBING VIA A PROFESSIONAL INSTITUTE OR SOCIETY who are having difficulties should first contact their society organizer.

WEB CUSTOMERS SUBSCRIBING VIA A UNIVERSITY who are having difficulties should first contact their University librarian.

PEP Worldwide Telephone Support is handled in California (Pacific Standard Time).

Phone & Fax: (949) 496-7379

Support Hours
 Monday, Tuesday & Saturday 8am-11am PST
Wednesday CLOSED
Thursday 9am-11am PST
Friday 7am-10am PST

For email support, contact

You can use direct email or the form below to contact customer support.

Please enter your contact details and a short message below and I will try to answer your query as soon as possible.